Love them like family. Feed them like family.®

letter header

Setting the Record Straight Update

Monday, April 23, 2018

Recently, Pet Parents have been reaching out to us on Facebook and Twitter concerning a Facebook post about our products posted by another pet parent.

Claims made in that Facebook post were inaccurate, and to put Pet Parents at ease, here are the facts.

At present, there are no recalls for any BLUE product.

There has never been a recall for a BLUE product due to lead.

Blue Buffalo products are safe for your pets.

A recent lawsuit by a single plaintiff made unsubstantiated allegations against us, claiming dangerous levels of lead were found in three of our products. We strongly denied these allegations and the court agreed, dismissing the lawsuit on March 22.

We are proud of our best-in-class product quality, and have strict controls in place to make sure that our ingredients meet the highest quality standards.

We're not changing a thing.

In light of the announced acquisition of Blue Buffalo by General Mills, several pet parents have recently asked us if we will be changing our ingredient formulas.

Absolutely not. We are not changing our formulas.

We remain committed to making the same healthy and high quality food for your dogs and cats that we always have.

Our Customer Care Team is always available to answer any question or concern you may have about BLUE dog or cat products. Just send your message to us via Twitter, or use the Message button on our Facebook page so we may assist you. 

Blue Buffalo Pet Parent Care Team

letter header

Setting the Record Straight Update

Thursday, March 23, 2018

Dear Pet Parents,

Yesterday, the court granted Blue Buffalo’s motion to dismiss the lawsuit alleging that there are harmful levels of lead in certain of our products. Thank you to all the loyal Blue Buffalo pet parents who stuck by us in the face of these false allegations.

letter header

Blue Buffalo Sets the Record
Straight on Product Safety

Wednesday, March 21, 2018

Dear Pet Parents,

At Blue Buffalo, product safety and quality are our #1 priority. Recently, pet parents have made us aware of allegations circulating on social media that call into question the safety of our products.
We want to set the record straight about these baseless allegations.

Blue Buffalo products are safe.

These unsubstantiated allegations stem from a single lawsuit filed against us by a single plaintiff who claims that levels of lead were found in three of our products that could be dangerous to pet health. Blue Buffalo strongly denies these allegations, which represent the unsubstantiated claims of one person, and have not been supported by any evidence or data. We are vigorously fighting this lawsuit and have filed a motion in court to have the case dismissed.

We are proud of our best-in-class product quality, and have strict controls in place to make sure that our ingredients meet the highest quality standards. Over the past year, we have not had any product recalls, and we have never had any product quality issues related to lead.

At Blue Buffalo, we care deeply about the safety of our furry family members. If you ever believe there is a problem with the quality of any BLUE dog or cat food, please contact our Customer Care Team so that we can investigate it.

Sincerely,

Victoria Carmella, D.V.M.
Blue Buffalo
Director of Veterinary Services

Godfrey Lee
Blue Buffalo
Vice President Quality and Food Safety