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Professor Frances Frei, Leading Authority In Organizational Excellence, Joins The Board Of Directors Of Blue Buffalo

WILTON, Conn., Dec 15, 2014 – Blue Buffalo, the leading natural pet food company, announced today that Professor Frances Frei joined its Board of Directors. Professor Frei is currently the UPS Foundation Professor of Service Management at Harvard Business School and the Senior Associate Dean, Director of Faculty Planning and Recruiting.

“When your company’s creation was inspired by a large breed Airedale, and the only people that you hire are passionate pet lovers, and you let them bring their dogs and cats to work every day, it’s pretty easy to see why Blue Buffalo has developed a rather unique corporate culture”, said Founder and Chairman Bill Bishop, “and there’s no doubt that this corporate culture has been a key driver of our dramatic growth over the last decade. As maintaining this culture will be critical in the future, I’m pleased and proud to welcome Frances to the Board. She is one of world’s leading authorities on leveraging an organization’s culture into sustainable business excellence and marketplace success. With her advice and counsel, my expectation is that our corporate culture will become even more of a competitive advantage for Blue Buffalo.”

“I am thrilled to join the Board of Blue Buffalo, a true disruptor in an industry that needed disruption. An important part of my research focuses on how companies design operating environments that deliver on products and services that delight their customers, while building advantaged businesses. It is wonderful to see and experience this in real life at Blue Buffalo, where excellence is designed into every aspect of the business and has inspired a powerful culture. As a result, both its customers, the pet parents, and its people, the Buffs, feel proud to be a part of Blue Buffalo,” said Professor Frei. “Going forward, a key challenge will be to continue to live by and translate their important mission and culture to their growing base of people in and outside the US and across different settings, whether in the office or on the factory floor. I look forward to working with the team and guiding them as a director on this exciting journey.”

About Frances Frei

Professor Frei is the UPS Foundation Professor of Service Management in the Technology and Operations Management Unit at Harvard Business School and the Senior Associate Dean of Faculty Planning and Recruiting. She is the best-selling author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Her research examines how organizations can build service models that reliably deliver excellence and her work has been published in top-tier journals. In addition, she has published dozens of case studies across a variety of industries, including financial services, government, retail, software, telecommunications, and hospitality. These cases include Zipcar, eBay, Southwest Airlines, Tiffany’s, Houston Rockets, Commerce Bank, Progressive Insurance, Orient Express Hotels and Zappos, among others.

Professor Frei recently led the development of the new FIELD curriculum at the Harvard Business School (“HBS”), which focuses on learning experiences that are experiential and immersive, with the goal of advancing the School's mission to develop leaders who make a difference in the world. In addition, Professor Frei teaches in Executive Education programs throughout the university. Professor Frei has received the HBS Student Association Faculty Award for teaching excellence on multiple occasions, as well as teaching awards from the Wharton School of Business and the University of Rochester. Her teaching assignments at HBS include FIELD, Managing Service Operations, Strategy, Technology and Operations Management, and Why You Should Care: Creating a Culture of Excellence.

Professor Frei has previously served on the Board of Directors of Advance Auto Parts and currently serves on the Board of Directors of Viewpost.

Professor Frei received her Ph.D. in Operations and Information Management from the Wharton School at the University of Pennsylvania. She holds an M.E. in Industrial Engineering from Pennsylvania State University, and a B.A. in Mathematics from the University of Pennsylvania.

About Blue Buffalo

Blue Buffalo, located in Wilton, CT, is the nation's leading natural pet food company, and provides natural foods and treats for dogs and cats under its BLUE Life Protection Formula, BLUE Wilderness, BLUE Basics and BLUE Freedom lines. Paying tribute to its founding mission, the company, through the Blue Buffalo Foundation for Cancer Research, is also a leading sponsor of pet cancer awareness and of critical studies of pet cancer, health, treatment and nutrition at top veterinary medical schools across the United States. For more information about Blue Buffalo, visit the company’s website at