Frequently Asked Questions
WHAT'S INSIDE BLUE foods and treats?
What are the small, dark, round pieces mixed with the kibble in BLUE food?
These are our exclusive LifeSource Bits®. LifeSource Bits contain a precise blend of vitamins, minerals and antioxidants selected by holistic veterinarians and animal nutritionists. They include ingredients that help support your pet's immune system, support their specific life stage requirements and help maintain a healthy oxidative balance.
Plus, we "cold form" our LifeSource Bits to minimize the loss of potency that occurs in many vitamins and nutrients when exposed to extreme heat. This is an important difference between BLUE and many other brands, which process their food with high heat. Heat can destroy the potency of some nutrients, particularly antioxidants.
Do BLUE pet foods contain chicken (or poultry) by-product meals?
BLUE pet food contains no chicken (or poultry) by-product meals. What's more, we do not use corn, wheat or soy in any of our recipes.
When your label says “No Chicken / Poultry By-Product Meals” does it mean there’s no chicken in the recipe?
No, it means there are no chicken by-product meals and no poultry by-product meals. When there is no chicken or chicken meal in our recipes, we say “Contains No Chicken” or “Chicken-Free.”
Why is it so important that there is no corn, wheat or soy in BLUE products?
Corn, wheat and soy have all been identified as potential allergens for some dogs and cats.
What Are BLUE’s Product Line Varieties?
Does Blue Buffalo offer any products for pets with food sensitivities?
Yes! Our BLUE Basics® formula is a limited-ingredient, nutritionally complete diet that starts with a single animal protein source that’s not commonly used in pet foods, like turkey or salmon. It’s also made with no chicken or beef, and no corn, wheat, soy, dairy or eggs, ingredients that are often associated with adverse food reactions in dogs and cats. If your pet requires a prescription diet, BLUE Natural Veterinary Diet® offers hydrolyzed protein and novel protein formulas to help treat pets with food sensitivities.
Do you offer formulas for pets with medical conditions?
Yes, our BLUE True Solutions™ diets provide natural nutrition with clinically proven ingredients to help support your dog’s or cat’s specific health needs with digestive care, skin and coat care, and weight control formulas. There is also a mobility care formula for dogs. These solution-driven diets are available at your local pet specialty store or online.
Additionally, we offer BLUE Natural Veterinary Diet® prescription pet foods, which can be ordered through your veterinarian. These natural diets are formulated to treat adverse food reactions, joint and mobility issues, urinary issues and more. Our customer service representatives will be happy to give you or your veterinarian any information needed in order to make the best decision for your pet’s health.
Do all BLUE foods contain LifeSource Bits?
All of our dry maintenance formulas contain LifeSource Bits. Our canned formulas do not due to the cooking process required to make canned foods.
How to feed
How much should I feed my pet?
Our daily feeding chart lists the total amount, per day, we recommend feeding your pet. If you feed your dog or cat more than once a day, you will need to divide the recommended amount by the number of feedings to determine the amount for each feeding.
Remember, an individual pet's requirements may vary from the recommended feeding chart due to age, size, environment and activity level. Always ask your veterinarian to ensure you adjust the food as required to maintain your pet's optimal body condition.
If I change from one BLUE recipe to another BLUE recipe, do I have to transition for two to three weeks?
All BLUE formulas are designed to allow for an easy transition; however, for an optimal experience, we recommend a 50/50 transition for 2-3 weeks to help your pet's digestive system adjust to the new formula.
How long is the canned food good for once it is opened?
You can store it covered in the refrigerator for up to 3 days.
Does your wet food need to be refrigerated?
Yes. You should cover any container of BLUE dog or cat food and refrigerate it once opened.
My pet seems to leave the LifeSource Bits uneaten in the bowl. What do you suggest?
This can happen sometimes because LifeSource Bits do have a slightly different taste, texture and size. Different tastes, textures and sizes can take a little time for your dog or cat to get accustomed to. In the meantime, you can try mixing some canned Blue Buffalo food with the dry, or you can try sprinkling warm water on the food. This will bring out the natural flavors and aromas of the food, which will make it more appealing to them.
LifeSource Bits help your pet maintain a healthy oxidative balance with their high potency of vitamins and minerals, but rest assured that even if your pet eats around them, he or she is still getting a nutritionally complete diet. Since our kibble also contains fruits and vegetables that have antioxidants, your pet is still obtaining a healthy level of all the nutrients he or she needs, even if he or she eats only the kibble.
BLUE safety and quality
Does Blue Buffalo test its food on animals?
Our company was founded on the basis of providing the best possible nutrition for dogs and cats. As we develop new recipes, we test them with dogs and cats to ensure they like the taste and that the food delivers the right nutrition to meet our high standards prior to making any new recipe broadly available to pet parents. This is done responsibly and under safe conditions, monitored and managed by veterinarians. We do not undertake, support or sponsor studies that harm animals.
Who develops your food?
We create and develop our own recipes using the expertise of on-staff veterinarians and PhD-level animal nutritionists.
Where is your food manufactured?
Product quality is our #1 priority. That’s why we make our foods and treats right here in the U.S. with carefully selected, globally sourced ingredients. We have two manufacturing facilities – one in Joplin, MO and one in Richmond, IN. In addition, our other manufacturing partners in the U.S. work according to our recipes and specifications. We have strict controls in place to make sure our ingredients meet our high quality standards.
Are your bags recyclable?
BLUE packaging doesn’t currently contain a universal recycling symbol. Our bags are made of a mix of materials selected to ensure our high-quality products remain protected until enjoyed by your pet. We recommend checking with your local recycler, because each community has different requirements.
What is DCM and what is Blue Buffalo doing about it?
DCM (dilated cardiomyopathy) is a disease that occurs in dogs and cats where the heart becomes enlarged and is unable to pump blood effectively. It’s a disease we take very seriously, and we have a team of scientists and animal nutritionists working with the FDA and industry experts to find answers for pet parents. To learn more, take a look at our True BLUE Fact Sheet.
Buying BLUE products
What is your satisfaction guarantee?
Whenever you purchase any BLUE product, it comes with a 100% satisfaction guarantee. If you find that BLUE is not a good fit for your dog or cat, you can return the unused portion for a full refund or exchange with your receipt.
Do you offer coupons?
We offer a one-time coupon to everyone who takes our True BLUE Test comparing BLUE to other brands. Please take the test to learn more about our products. Request your coupon there, and you’ll be subscribed to our free newsletter as well. Other BLUE coupons and discounts are available in handouts, advertisements and our packages, plus directly from our retail partners, both in-store and online. They're often advertised in store circulars, local newspapers and online promotions. Many retailers also offer subscription or loyalty discounts.
Do you offer samples?
We do not have samples available. There is a 100% satisfaction guarantee that comes with any purchase of a Blue Buffalo product. If for some reason you are not satisfied, you can return the unused portion with your receipt to get a full refund.
Do you offer a breeder's program?
- We do not offer a breeder's program at this time.